Terms of Service

centpoll provides software, sample acquisition, and delivery infrastructure for political and civic research polling. You build surveys, define audiences from the L2 voter file or your own lists, and we route the field through one or more delivery channels (P2P texting, live caller, IVR, online panel).

You are the controller of the research questions and the data collected. centpoll is the processor.

You must be at least 18 years old to use centpoll. You are responsible for the security of your workspace credentials, including single-sign-on identities issued by Google, Microsoft, or LinkedIn.

You agree to provide accurate information when invited to a workspace and to keep that information current.

You may not use centpoll to: (a) field a survey designed to deceive, harass, or suppress a respondent's vote; (b) violate the Telephone Consumer Protection Act, CAN-SPAM, or analogous state law; (c) impersonate another person or organization; (d) circumvent the opt-out registry; or (e) attempt to deanonymize respondents.

centpoll reserves the right to pause or terminate campaigns that we reasonably believe violate this section, with as much notice as is practical.

centpoll bills on a pay-per-completion basis. A completion is a response that satisfies our quality criteria as documented in the methodology disclosure. Failed or auto-blocked responses are not billed.

Invoices are issued monthly. Past-due balances older than 30 days may result in field pause. We refund any unused balance on cancellation.

You own the questions you author and the anonymized responses generated by your campaigns. centpoll retains rights to the underlying platform code, models, and aggregated benchmarks built across workspaces.

Each party will protect the other's confidential information with the same care it uses for its own — and at least reasonable care.

The Service is provided "as is." We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.

Neither party will be liable for indirect, incidental, special, or consequential damages. Each party's total liability for any claim relating to the Service is capped at the fees you paid centpoll in the twelve months before the claim.

Either party may terminate this agreement for any reason with 30 days' notice. centpoll may suspend immediately for an acceptable-use breach or non-payment.

We may update these terms. We will email workspace owners at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance.

Questions about these terms: legal@centpoll.com.